Content Guidelines

Reboko is a private business-operations tool. Conversations between businesses and their customers are not public user-generated content, but Reboko does ingest and store text, images, and files sent through connected channels. These guidelines describe what is allowed, how we moderate, and how to report abuse — satisfying Play Store and App Store UGC-moderation expectations.

1. Scope

These guidelines apply to:

• Messages your business sends to customers via Reboko.
• Messages your customers send to you that are stored in Reboko.
• Business profile content (name, description, menu, knowledge base).
• Uploads (images, documents, voice notes).

2. Prohibited Content

The following content is not allowed on Reboko, even within private business conversations:

• Child sexual abuse material (CSAM) or any content sexualising minors.
• Content promoting or facilitating terrorism, violent extremism, or real-world violence.
• Human trafficking, exploitation, or non-consensual intimate imagery.
• Threats, harassment, doxxing, or targeted hate based on protected characteristics.
• Sale of illegal goods, regulated drugs, firearms, or stolen/infringing material.
• Financial fraud, phishing, impersonation, or other scams.
• Malware, credential theft, or attempts to compromise the Service.
• Content that infringes third-party intellectual-property or privacy rights.

3. Reporting Abuse

You can report abusive content to us in several ways:

• In-app report. Long-press any message → Report. Choose the category that best matches the violation.
• Email. support@reboko.com with a screenshot or description.
• Safety contact. For CSAM, terrorism, or imminent harm, email support with "URGENT" in the subject line.

4. Moderation + Response

• Target response SLA. Reports are acknowledged within two business days. CSAM / terrorism / imminent harm reports are escalated immediately on receipt.
• Action. Confirmed violations can result in content removal, suspension of the offending account, and — where required — reporting to law enforcement and to platforms we integrate with (WhatsApp, Instagram, Telegram, TikTok).
• Appeals. Account owners notified of enforcement may appeal by replying to the enforcement email within 30 days.

5. Business Obligations

As a Reboko business user, you agree to:

• Only message customers who have a legitimate relationship with your business and who have not opted out.
• Respect channel-specific policies (WhatsApp Business Policy, Instagram / Meta Terms, Telegram Bot Terms, TikTok rules) in addition to Reboko's Terms.
• Process customer personal data lawfully under applicable privacy law (GDPR, local regimes).
• Promptly remove or anonymise content you are asked to delete by the data subject.

6. AI-Generated Content

AI-generated replies are covered by the same prohibitions. If you notice AI generating content that violates these guidelines, report it via the in-app long-press → Report flow; our team reviews reports and tunes the system accordingly. See AI Use for more.

7. Changes + Contact

We will update these guidelines as the Service evolves. Questions or reports: support@reboko.com.